Ministry of Education Commences BTSA Support Operations

The Ministry of Education wishes to inform the public of the roll-out of the Back to School Assistance (BTSA) program and the commencement of dedicated support operations.

On the first day of its operations, the teams noted that there were some issues which are as follows:

1. a) schools not submitting the applications before the deadline
2. b) parents/guardians did not submit their applications before the allotted Ministry of Finance deadlines
3. c) wrong number issues or claims of wrong applications being submitted on behalf of children.

Read more on this here: https://bit.ly/49uVcgb

To serve the public better, the Ministry has officially launched its BTSA support operations at:

Waisomo Basement Operations (Central Division)

• Opening Hours: 8:30 am to 6:30 pm (Monday – Friday)

These extended hours are specifically designed to cater to working parents and guardians who require assistance after standard business hours.

SUPPORT FOR OUTSIDE CENTRAL DIVISION

For parents and guardians located outside of the Central Division, the Ministry has established a Back-to-School helpline for our BTSA Operations.

These lines will be active from 8:30 am to 6:30 pm during weekdays:

WESTERN DIVISION

Nadi/Lautoka/Yasawa – 8669110

Nadroga/Navosa – 9899480

Ba/Tavua – 9986589

Rakiraki – 8015551

NORTHERN DIVISION

Macuata – 9023839

Bua – 9585925

Cakaudrove – 9428424

EASTERN DIVISION

9744402

3312912

For further Clarifications – Ministry of Education Helpline

• 9986839
• 9980079
• 9986069
• 3320551

APPLICATIONS NOT SUBMITTED BY SCHOOLS

For those who need to submit documents for verification or send applications that have not yet been cleared by their respective schools, please forward your application with all supporting documentation to the following email addresses:

• moe.backtoschool@gmail.com
• edu_it@govnet.gov.fj

The Ministry remains committed to ensuring that all eligible students receive the necessary support for the 2026 academic year.